Size Chart

If you have a specific question about sizing, please feel free to email our friendly customer service team directly at hello@organiccrew.com.au

Exchanges, Returns & Faults

Exchanges
If you have purchased an item that isn’t quite right, we are happy to offer you an exchange, or online store credit note for Organic Crew.

Exchanges will be accepted provided:

• It is within 14 days of the purchase date
• The items have not been worn, damaged or washed
• Item is in original packaging with all swing tags attached
• The receipt is provided as proof of purchase
  
• Due to hygiene reasons, we do not accept exchanges or returns on Underwear

If you wish to exchange your item, please contact us at - hello@organiccrew.com.au 

 
Refunds
If you are unable to find a suitable item for an exchange, we will provide you with a refund on full-priced items.

Refunds will be accepted on full price items provided:

• It is within 14 days of the purchase date
• The items have not been worn, damaged or washed
• Item is in original packaging with all swing tags attached
• The receipt is provided as proof of purchase
• The item was not on sale or a discount applied
• Due to hygiene reasons, we do not accept exchanges or returns on Underwear
• Once your return has been received we will refund you by your original payment method - please allow 7 working days for us to process
• Returned items will be refunded, excluding the original cost of shipping
• Returns are to be sent to C/O Organic Crew - 82-86 Berkshire Road, Sunshine North Vic 3020 via trackable post.

Sale & Clearance Policy

Please note, unfortunately we do not refund sale and clearance items unless deemed faulty. However, we will exchange for the correct size if available. 

Faulty Items
If you believe you've received faulty, damaged, or incorrect items, please contact us at hello@organiccrew.com.au with the details and include multiple photos in your email. Once we review the photos, we will provide you with a prepaid returns label to send the item back to us, provided there's a genuine manufacturing issue or a dispatch error. 

The return address is to C/O Organic Crew - 82-86 Berkshire Road, Sunshine North Vic 3020 using our prepaid return label we email to you and upon receipt and acceptance, a refund or exchange will be determined.  

This must be within 3 months of purchase. Post 3 months it is very difficult to know how the item has been worn, washed and dried and therefore if the item was in perfect condition for the first 3 months we cannot take responsibility for the item post this time under most circumstances. Please treat your organic cotton items with the utmost care so they can last you years. 

Please allow 7 working days for review and correspondence.

For any further information please email us - hello@organiccrew.com.au